Vibrant Vietnam

1. Rates and Availability

Flight and hotel rates are subject to availability at the time of final booking confirmation.

Quoted rates for flights, hotels, and other services are valid only for the specified time period and may vary thereafter.

2. Payments

100% payment is mandatory for issuing air tickets.

A minimum of 25% payment is required to confirm your land package. The remaining balance must be cleared by the specified due date.

Delayed payments may result in booking cancellations or revised rates, for which the agency will not be held responsible.

3. Cancellation and Refunds

Cancellation of flights, hotels, or other services will be as per the respective provider’s (airline, hotel, or vendor) policies.

The agency’s service charge is non-refundable and applies to cancellations of packages, hotels, flights, cruises, buses, taxis, activities, and other bookings.

Refunds, if applicable, will be processed after deducting cancellation charges and service fees, and timelines may vary depending on the service provider.

Special Note for Murmansk Peak Season: During the Northern Lights and winter peak season in Murmansk, all tours and services are strictly non-refundable once booked. This is due to the region’s economy being highly dependent on seasonal tourism, where service providers operate with limited capacity. Travelers are requested to plan and confirm carefully, as no refunds or adjustments will be possible under any circumstances. And for another region it is partially refundable if possible.

4. Itinerary and Amendments

The itinerary is subject to change due to weather conditions, government regulations, strikes, or any unforeseen circumstances.

Tripoholidays reserves the full right to modify or substitute any service or activity if deemed necessary for operational, safety, or logistical reasons.

Once the itinerary is finalized, no amendments—including changes to travel dates, timings, or inclusions—will be entertained from the client's end.

All images used in the itinerary are for illustrative purposes only. Services or attractions shown will be included only if explicitly mentioned in the inclusions.

5. Travel Conditions

Any change in the number of travellers (PAX) will affect the overall cost.

Peak season surcharges (e.g., Christmas, New Year, public holidays, special events) are applicable and must be borne by the travelers.

6. Hotel Policies

Standard hotel check-in time is 2:00 PM, and check-out time is 12:00 PM. Early check-in or late check-out is subject to availability unless pre-booked and paid in advance.

The bed configuration in the hotel room, for example, a single double bed or two twin beds, etc., is subject to availability and at the discretion of the hotel.

Hotels may require a refundable security deposit at check-in, payable in cash or by credit card. This will be refunded at checkout after settling incidental charges.

7. Additional Charges

Any extra expenses caused by natural calamities, airlines or flight delays, political unrest, or other situations beyond the agency’s control must be borne by the travelers.

Price fluctuations in flights, hotels, or packages due to delayed payments or changes in travel requirements will be the traveller’s responsibility.

8. Visa and Documentation

Visa processing is subject to embassy rules and regulations. The agency is not responsible for visa rejections, delays, or related issues.

Travelers are responsible for ensuring that their passport, visa, and other documents are valid and comply with the entry requirements of the destination country.

9. Insurance

Travel insurance is not included in the package unless explicitly stated. Travelers are strongly advised to obtain comprehensive travel insurance covering medical emergencies, cancellations, or loss of belongings.

10. Liability and Responsibility

The agency acts only as an intermediary between the travelers and service providers (airlines, hotels, transportation, etc.) and is not liable for the acts, omissions, or defaults of these providers.

The agency will not be held responsible for delays, cancellations, or interruptions due to natural disasters, government restrictions, technical issues, or other factors beyond its control.

11. Exclusions

Any service not specifically mentioned in the inclusions is excluded from the package.

Personal expenses (such as meals, beverages, laundry, phone calls, and tips) are not included unless stated otherwise.

12. Jurisdiction

Any disputes or legal matters will fall under the exclusive jurisdiction of the courts in New Delhi, India.

13. Acceptance of Terms

By confirming the booking and making payment, the traveller acknowledges and agrees to these terms and conditions.

• Refundable and non-refundable component
  
  
  • More than 60 days before the tour: Booking Amount
  • 60 – 46 days before the tour: Non-Refundable Component + 15% of Tour Cost
  • 45 – 31 days before the tour: Non-Refundable Component + 25% of Tour Cost
  • 30 – 15 days before the tour: Non-Refundable Component + 55% of Tour Cost
  • 14 – 06 days before the tour: Non-Refundable Component + 80% of Tour Cost
  • 06 – 01 days before the tour: No Refund.

• The payment schedule is unique to your package booking and is based on the following factors: location, date of booking, additions, airlines and hotel payment policies, etc.
• A payment plan will be included in the package proposal we send you.
• Tripoholidays retains the right to cancel the reservation after making an effort to contact you if payment is not received according to the timetable specified in the initial booking confirmation email.
• The cancellation policy for the package would govern refunds.